Domestic Abuse Refuge Worker

  • Reference JD-POJ-23792
  • Remuneration £23,568 per annum
  • Role/TypeFixed Term/Full Time
  • LocationCentral Bedfordshire

Red Snapper Recruitment are recruiting for a Domestic Abuse Refuge Worker.

The hirer is a leading housing provider who have a Domestic Abuse Service led by a dedicated Head of Service and made up by a team of specialist workers, offering accommodation and community-based services to those whose lives are affected by domestic violence and abuse.

Do you have experience of working with people who have multiple complex needs and/or those who have experienced domestic abuse?

This role is to offer high quality, person centred and trauma informed safe accommodation and support services to survivors of Domestic Abuse, enabling them to move on into safe, stable and positive futures.


Location: Central Bedfordshire

Salary: £23,568 per annum

Contract: Fixed term, full time



  • A specialist shared-ownership product helping you into your own home
  • A retirement savings plan – up to 7% matched contribution rate
  • Life assurance – 3.5x contractual pay
  • Up to £10k interest-free loan for home work spaces
  • 24/7 access to a totally confidential counselling helpline
  • Healthcare cash plan
  • Career development and progression opportunities
  • Holiday starting at 26 days
  • Deals and Discounts on shopping, travel, optical etc
  • Cycle to work scheme
  • Annual Company Day
  • Values Award celebration events
  • Team building days


Main duties and responsibilities

  • Manage a caseload of customers through their journey with the organisation’s Central Beds domestic abuse refuge service, ensuring a strength based, trauma informed approach that enables them to realise their potential.
  • Working closely with key partners, deliver quality, outcome focused support in both one-to-one and group sessions, providing both emotional and practical support; including but not limited to keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management and employment skills.
  • To foster environments and interventions that are inclusive and delivered in line with the diverse needs of survivors of domestic abuse
  • Identify and signpost customers to any services they may benefit from that is available from partner agencies, supporting customers to access these services; including but not limited to the Housing Benefit department, Mental and Physical Health, Substance support services, Job Centre Plus and individual grant giving organisations. Co-ordinate a multi-agency approach to supporting customers when this is needed.
  • To ensure that our customers are supported to stay safe and are aware of their rights to legal protection for themselves, arranging for the provision of legal advice as required and accompanying our customers to appointments if appropriate.
  • Maintain up to date risk assessments and support plans for all customers and ensure that safety planning is a major component of this as well as compliance with Safeguarding policies and procedures; appropriately managing safeguarding concerns to ensure excellent safeguarding practice is embedded within your work.
  • To be an ambassador for the Service, working in partnership with local specialist support agencies and statutory organisations, and ensuring attendance at local meetings and networks where appropriate i.e. MARAC and MASH.
  • To promote independent living and support customers to exit from the service in a planned and positive way.
  • Support customers to maintain their current accommodation and to pay their rent, service charge and any personal charges in accordance with their occupancy agreement, recognising the importance of being able to effectively manage their finances as a step towards independent living, this includes supporting them to access a bank account and set up direct debits.
  • Encourage co-production with customers, using a range of engagement techniques to seek the views of customers on the service and explore any ideas / improvements for future service provision and support volunteers to access the service and to support activities as appropriate.
  • To maintain confidentiality and to ensure that professional boundaries are observed when working with customers, staff and external bodies and ensure business processes, policies and procedures are adhered to at all times.
  • To take a key role in developing specialist knowledge and remain abreast of developments around supporting those who have experienced domestic abuse and provide an advisory service to the wider team, who work across a range of customers bases, to support them in working with customers who have experienced Domestic Abuse.
  • Carry out health and safety checks and risk assessments of the building as requested by your line manager, update associated records and address any identified risks and repairs, and participate in business continuity planning activities as required.
  • Participate in a local on call rota for the service.


Person Specification

  • Experience in completing risk assessments and carrying out robust safety planning.
  • An understanding of the practical, emotional, economic and social issues of those experiencing Domestic Abuse, particularly those with multiple complex needs.
  • Proven experience of complex caseload management, with a clear focus on outcomes for customers and their wider community and ability to record concise, accurate case notes and support paperwork.
  • An understanding of the effects of domestic abuse related trauma, appropriate responses and professional boundaries
  • Ability to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services. And experience of attending MARAC and MASH meetings, with an understanding of the processes behind these meetings.
  • Ability to provide quality, short-term casework.
  • Working knowledge of housing and benefits advice and experience of using a housing management / domestic abuse system, or similar software.
  • Excellent communication skills, with the ability to work in a professional manner with a number of different agencies, including representation at multi-disciplinary meetings.
  • An understanding of equal opportunities and its practical application, including providing support to meet the cultural needs of survivors of domestic abuse
  • Ability to work under pressure and using your own initiative.
  • Numerate and literate to GCSE standard, IT literate and able to use all Microsoft packages.
  • Level 3 qualification i.e. Health and Social Care (or equivalent); or other relevant experience/qualifications in a role-related field.


If you would like to be considered for this position and have the relevant experience, then please email your CV to


Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.


RSR Justice is a market leading recruitment business dedicated to providing top quality candidates and services to the offender rehabilitation and supervision work sectors.


Red Snapper Recruitment is a member of the Red Snapper Group.


The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.


The Red Snapper Recruitment Group is an equal opportunities employer.

Domestic Abuse Refuge Worker

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