Contact Us
This page explains how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and — just as importantly — where to go instead when your question is about your own casino account. We publish research-based reviews of Curaçao casinos not on GamStop and other offshore sites that accept British players. We are a publisher, not an operator, so we cannot access your balance, release a withdrawal or close an account on your behalf.
Reaching the editorial team
Enquiries are handled through the contact form on this page. Write in English, include as much specific detail as you can, and give us a subject line that names the casino or the page you are writing about. A message that says "bonus problem" takes far longer to route than one that says "wagering terms on the Betmica welcome offer look out of date".
We aim to acknowledge messages in the order they arrive. We do not publish guaranteed response times, because volume varies and we would rather under-promise than post a number we cannot hold to. Nothing you send is passed to a casino unless you explicitly ask us to raise it with them, and even then we have no special access or leverage.
What we can help with
- Corrections. A bonus percentage, wagering multiple, minimum deposit or payment method that has changed since our last check. Tell us where you saw the correct figure and we will verify it against the operator's own terms before updating.
- Clarification requests. If something in a review is ambiguous — how a cashout cap works, what "game contribution" means for live blackjack, why a Curaçao licence is not the same as a UK Gambling Commission licence — ask and we will explain it or improve the page.
- Coverage suggestions. Casinos, payment methods or topics you think we have missed.
- Press and partnership enquiries. Including affiliate and commercial contacts, which are handled separately from editorial and never affect ratings.
- Responsible gambling questions about the site itself, such as requests to stop seeing our promotional content.
What we cannot do
- Recover a locked account, a lost password or a confiscated balance.
- Speed up, override or guarantee a withdrawal.
- Act as an arbitrator in a dispute between you and a casino.
- Remove you from GAMSTOP, shorten an exclusion period, or help you reach a casino while self-excluded.
- Give financial, legal or tax advice.
Commercial disclosure, stated plainly
Non Gamstop Casinos earns commission when a reader follows a link to one of the casinos we list and opens an account. That is how the site is funded. Commission does not buy a position in our rankings, a higher editorial rating or a softer review, and every operator we cover has at least one limitation stated in writing. If you think a specific page reads as though it were bought, say so in your message and quote the passage — that is exactly the sort of complaint we want to receive.
Before you write: which casino is your question actually about?
Most account problems belong with the operator, and the fastest route is their own live chat or support address. The table below is a reference for the offers we currently list, so you can quote the right headline terms when you contact them. Every figure is the operator's advertised offer, not a tested outcome, and all of them carry wagering requirements, maximum bet caps while a bonus is active, expiry dates and cashout limits set in the casino's own terms. Read those terms before you deposit.
| Casino | Advertised welcome offer | Our editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our own editorial scores. They are not customer review averages and they are not a prediction of how your account will be handled.
The three sites we are asked about most
These get their own note here because they generate the bulk of our inbox, usually on bonus terms and withdrawal timing.
Betmica — the largest headline figure, and the most questions
Betmica sits at the top of our list and attracts the most correspondence, almost entirely because of the size of the advertised package: 570% up to £5,700 plus 270 free spins. A percentage that high is matched by conditions that matter more than the headline. Expect a wagering requirement applied to the bonus (and often the deposit too), a maximum stake per spin while bonus funds are live, a cap on how much of a bonus win can be converted to cash, and an expiry window. Free spins are usually restricted to named slots and may carry their own separate wagering. Limitation: a large multi-tier package is the hardest type of offer to clear, and readers frequently write to us after breaching a maximum bonus bet rule they had not read. If you prefer simplicity, this is not the offer for you.
Kikibet — large spin count, same conditions to check
Kikibet's 350% up to £5,555 with 300 free spins is the offer readers most often ask us to compare against Betmica. The relevant question is not which number is bigger but which wagering multiple, game contribution table and cashout cap is easier to live with. Slots typically contribute 100% towards wagering; roulette, blackjack and baccarat usually contribute far less or nothing at all, which catches out table game players. Limitation: a spin-heavy package pushes you towards specific slot titles, so the practical value depends on whether you would have played those games anyway.
Betninja — a flat cash figure instead of a multiplier
Betninja is on this page because its £1,000 bonus and 100 free spins is expressed as a straightforward maximum rather than a percentage stack, which makes it the easiest of the three to model before depositing. It is the one we point readers to when they say the percentage offers are impossible to follow. Limitation: a flat cap means high-deposit players get proportionally less than they might from a percentage match, and the free spin allocation is smaller than the alternatives above.
Money questions we can answer generally
Using this site costs nothing. The money questions people send us are about casinos, and they fall into predictable groups.
- Getting money in. Offshore casinos commonly accept Visa and Mastercard debit cards, bank transfer, e-wallets and, at some sites, cryptocurrency. PayPal is rarely available outside UKGC-licensed operators, so verify it on the cashier page rather than assuming. Minimum deposits vary by method and are usually higher for bank transfer than for cards.
- Currency. Some of the offers above are quoted in euros or dollars. If the account is not held in GBP, your bank or card issuer may apply a conversion charge on both deposits and withdrawals, and the sterling value of a bonus cap will move with the exchange rate. Check whether a GBP account is available before you register.
- Getting money out. Withdrawal processing has two stages: the casino's internal review, then the payment rail. E-wallets and crypto are usually quicker than card refunds or bank transfers. Weekly and monthly withdrawal limits are common, and large wins are sometimes paid in instalments. Fees may be charged by the casino, the payment provider or both.
- Verification. Expect KYC identity checks — photo ID, proof of address, proof of payment method — and, for larger sums, source-of-funds checks such as payslips or bank statements. Completing this before your first withdrawal request is the single most effective way to avoid delay.
If a withdrawal has stalled, write to the casino first and ask which specific document is outstanding. Keep the reply. If you then want us to note a pattern of complaints about that operator, send us the correspondence with personal details removed.
What these sites offer, in case your question is really "where do I start"
The casinos we list are broadly similar in shape, and knowing the categories helps you ask a sharper question. Slots dominate, ranging from low-volatility games that pay small and often to high-volatility titles with long dry spells, plus progressive jackpots pooled across networks. Table games cover blackjack, roulette and baccarat in both software and live dealer formats, the latter streamed with real croupiers and real-time betting. Return to player (RTP) is published per title by most software providers and is a long-run average, not a session forecast. Nearly everything runs in a mobile browser; app availability varies.
Several of these operators also run a sportsbook alongside the casino, often on a shared wallet, which means bonus funds and wagering rules can differ sharply between the two halves of the site. Sportsbook coverage typically includes pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets usually tied to minimum qualifying odds such as 1.80 or higher. A casino bonus generally cannot be cleared on sports bets, and vice versa — that distinction causes more support tickets than any other. Our reviews of non GamStop casinos set out which sites pair the two.
Legal standing and eligibility — read this before you contact anyone
You must be 18 or over to gamble. The casinos referenced on this site are licensed outside Great Britain, commonly in Curaçao, and are not licensed by the UK Gambling Commission. Accepting British customers is not the same as being authorised to serve them. The practical consequences are concrete: UKGC consumer protections, the British dispute-resolution framework through an approved ADR body, and the GAMSTOP self-exclusion scheme do not apply. Complaints go to the operator first and then, if the licence provides for it, to the overseas regulator or the operator's own complaints procedure. Outcomes are not guaranteed and enforcement from the UK is limited.
GAMSTOP covers operators licensed in Great Britain; the regulatory position differs across the wider UK, and offshore sites sit outside the scheme entirely. If you are registered with GAMSTOP, the exclusion was a decision to stop, and seeking out sites that fall outside it works against that decision. Free help is available from GamCare on 0808 8020 133, and the National Gambling Helpline operates 24 hours a day. Blocking software, bank gambling blocks and casino-level deposit and loss limits are all worth setting up before you play, not after. Our responsible gambling guidance goes through the options in more detail.
Gambling is entertainment with a cost attached. It is not income and it will not fix a financial problem. We will not describe any casino as completely safe, and we cannot guarantee any withdrawal.
Questions readers send us most often
Can you get my withdrawal released?
No. We have no account access and no authority over any operator. Contact the casino's support team, ask which verification document is outstanding, and keep a written record. We can note recurring complaints in our reviews, which is where your message does have some value.
Will you remove a casino if I complain about it?
Not on a single report, but we log every complaint and re-check the operator's terms when a pattern emerges. Evidence — screenshots, email threads, the exact clause you were told applied — carries far more weight than a general description.
Can you help me access a casino while I am self-excluded?
No, and we will not. If you are trying to gamble during a GAMSTOP exclusion, contact GamCare on 0808 8020 133 instead.
Do you accept payment for a review or a higher ranking?
No. We work with operators commercially and earn commission on sign-ups, but position and rating are set editorially. Our editorial approach explains how the ratings are produced.
Who writes this site?
Editorial content is produced by Charles Webster and the Non Gamstop Casinos research team. Our reviews are based on published operator terms, licence records and public sources, verified on the date shown at the top of each page — not on testing with real money.
How do I report a broken link or an out-of-date offer?
Send the page address and what you saw. Offers quoted on this site are the operator's advertised terms and change without notice, so the casino's own terms and conditions always take precedence over anything published here. The site terms set out the basis on which this information is provided.
A sensible next step
If your question is about your own money, message the casino first — you will get a faster and more useful answer. If it is about something we have published, about an offer that looks wrong, or about a topic you want covered, send it here with the detail and we will look at it properly. And if what you actually need is help stepping away from gambling rather than a casino recommendation, the support numbers above are the better call.